Terms of service

Last updated: November 2026. This template must be reviewed by legal counsel for your jurisdiction before launch.

1. The service

COMET STORES (“COMET”, “we”), operated by Comet, provides software that lets merchants publish online storefronts, receive order requests and manage their stores. COMET is not a marketplace, seller, payment processor or escrow agent.

2. Merchant accounts

• You must provide accurate information and keep your login secure.
• You are responsible for activity under your account and for your team members.
• You must be legally able to operate your business and sell your products where you sell them.

3. Sales between merchants and customers

Each sale is a contract between the merchant and the customer. Merchants set their own prices, payment methods, delivery terms, returns and refunds, and are solely responsible for fulfilling orders, taxes, product safety and consumer-law obligations. COMET does not collect, hold or transfer customer payments and is not a party to sales.

4. Prohibited use

You may not use COMET to sell illegal, counterfeit, stolen, dangerous or regulated goods without required authorization; to mislead or defraud customers; to infringe intellectual property; or to send spam. We may remove listings and suspend stores that violate these rules.

5. Subscriptions

• Plans are billed monthly in advance through our billing provider. Prices and plan features are shown on the pricing page and may change with notice.
• Upgrades take effect immediately. Downgrades take effect at the end of the current period; products above the new limit are deactivated, not deleted.
• You may cancel any time; access continues until the end of the paid period. Fees already paid are not refundable except where required by law.
• If a payment fails, a grace period applies, after which the storefront goes offline until payment is made. Your data is retained.

6. Content and data

You keep ownership of your content and store data. You grant us a license to host and display it to operate the service. You may export your data and delete your account at any time.

7. Support and availability

We aim for high availability but do not guarantee uninterrupted service. Support is provided during business hours with priority according to plan, and does not include unlimited individual assistance.

8. Liability

To the extent permitted by law, COMET is not liable for indirect or consequential losses, lost sales or disputes between merchants and customers. Our total liability is limited to the fees you paid in the three months before the claim.

9. Termination

We may suspend or terminate accounts that breach these terms. You may stop using COMET at any time.

10. Contact

Questions about these terms: contact us through the contact page.